Frequently Asked Questions

pk360 requires standard Know Your Customer (KYC) documentation before processing withdrawals. You will need to provide a valid government-issued photo ID — such as your Pakistani CNIC, passport or driving licence — along with a proof of address document dated within the last three months, such as a utility bill or bank statement. Proof of your payment method ownership may also be requested. Submitting your documents early avoids delays when you decide to withdraw.

No. pk360 strictly allows one account per person. Creating duplicate accounts — whether under your own details or using someone else's information — is a breach of our Terms and Conditions. If multiple accounts linked to the same individual are detected, all associated accounts may be closed, bonuses voided and balances withheld pending investigation. If you have accidentally created a second account, contact support immediately.

Yes. You can update your registered email address or mobile number by navigating to Account Settings and following the verification steps. For security reasons, any change to contact details requires identity confirmation. If you cannot access your account to make the change yourself, contact the pk360 support team at [email protected] (plain text — not a link) with your account details and the requested update.

Click the 'Forgot Password?' link on the login page and enter the email address registered to your account. A password reset link will be sent to that address. Follow the link to create a new password. If you no longer have access to your registered email address, contact support at [email protected] (plain text) for manual account recovery. Never share your password with anyone, including pk360 staff.

pk360 is designed for Pakistani users across the country — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. The platform is mobile-optimised and accessible from most standard internet connections. However, users are solely responsible for ensuring that accessing pk360 is lawful in their specific location, as online gambling regulations in Pakistan are complex. pk360 does not hold a Pakistan gambling license.

Log into your pk360 account, navigate to the Cashier or Deposit section, select your preferred payment method and enter the amount you wish to deposit in PKR. Follow the on-screen instructions to complete the transaction. Deposits are credited to your account balance in Pakistani Rupees. Processing times vary by method. Always check the current cashier for available deposit options, as the operator determines which methods are supported at any given time.

The payment methods available on pk360 are determined by the operator and displayed in the cashier at the time of deposit. Pakistani payment references familiar to local users — such as Easypaisa, JazzCash, Raast, and bank transfers via HBL, UBL, Meezan Bank or Bank Alfalah — may be referenced for context. Cryptocurrency options including BTC and USDT may also be available. These names are contextual references only; none of these providers endorse or are affiliated with pk360.

Minimum deposit thresholds are set by the operator and displayed in the cashier at the time of your transaction. Amounts are shown in PKR. Thresholds may vary depending on the payment method you select. Check the cashier for the current minimums before initiating a deposit. If you have questions about a specific payment method's limit, contact the pk360 support team.

To request a withdrawal, log into your pk360 account, go to the Cashier section and select Withdraw. Choose your withdrawal method, enter the amount in PKR and confirm the request. You must have completed KYC verification before any withdrawal is processed. Withdrawals can only be made to a payment method registered in your own name. Processing times vary by method and are subject to the operator's review queue.

Withdrawal processing times vary depending on the payment method selected and the operator's compliance review queue. No exact processing window is guaranteed. Completing your KYC verification in advance is the single most effective step you can take to avoid delays. Large-value withdrawals may require additional documentation before they are processed. Contact support if your withdrawal has been pending for longer than the period shown in the cashier.

No. pk360's withdrawal policy requires that funds are returned to the same payment method used for the original deposit, wherever technically possible. Withdrawals to third-party accounts — accounts in a different name or linked to a different person — are strictly prohibited. This policy is in place to protect users and to comply with the operator's anti-money-laundering obligations. If your original deposit method is no longer available, contact support to discuss alternatives.

pk360 offers a broad range of casino games including slot machines, live dealer tables (such as live roulette, live blackjack and live baccarat), instant-win games, virtual sports and more. The live casino section features real dealers streamed in HD, providing an experience similar to a traditional casino floor — accessible from anywhere in Pakistan on desktop or mobile. The game library is subject to change based on software provider arrangements.

Yes. pk360 covers a wide range of sports betting markets, with a strong focus on cricket — including PSL fixtures, T20 internationals, ICC tournaments such as the T20 World Cup and Champions Trophy, and bilateral series featuring Pakistan. Other sports including football, UFC and various international leagues are also available. Odds and markets are subject to change, and availability depends on the operator's sportsbook coverage at the time of play.

RTP stands for Return to Player. It is a theoretical percentage representing how much of total wagered money a slot game returns to players over a very large number of spins. For example, a slot with 96% RTP would return PKR 96 for every PKR 100 wagered on average — over millions of spins. In any single session, your results will vary significantly from the stated RTP. RTP is a long-run average, not a guarantee of session outcomes.

Yes. The pk360 platform is fully mobile-optimised and accessible through the browser on Android and iOS smartphones and tablets — the devices most commonly used by Pakistani players. The responsive design adapts to different screen sizes without requiring a separate app download. All features available on desktop — including deposits, withdrawals, casino games, sports betting and account management — are accessible on mobile.

Welcome bonus availability and claim procedures are specified in the current promotions section of the pk360 platform. Typically, a welcome bonus is credited automatically upon making a qualifying first deposit that meets the minimum deposit threshold. The bonus, its value in PKR, the applicable wagering requirement and the expiry period are all detailed in the individual bonus terms. Always read the full bonus terms before depositing to ensure you understand the conditions.

A wagering requirement — sometimes called a playthrough — is the total value of qualifying bets you must place before bonus funds or associated winnings become eligible for withdrawal. For example, a PKR 1,000 bonus with a 30x wagering requirement means you need to place PKR 30,000 in qualifying bets before any winnings derived from that bonus can be withdrawn. Game contribution rates and maximum bet limits apply during bonus play. Full details are in each promotion's terms.

Yes. All bonuses on pk360 carry an expiry date or validity period, which is specified in the individual bonus terms. If you do not complete the wagering requirement within the stated period, the bonus and any associated winnings will be automatically removed from your account. The validity period typically begins from the moment the bonus is credited, not from the time you first use it. Check your active bonus details in your account for the current expiry date.

Not necessarily. Bonus funds are subject to game contribution restrictions that vary by promotion. Slots typically contribute 100% toward wagering requirements, while table games, live casino and sports betting — including cricket and PSL markets — may contribute at a lower rate or not at all, depending on the specific bonus terms. Always check the game contribution table in the promotion's full terms before using bonus funds on a specific game or betting market.

pk360 uses SSL/TLS encryption to protect all data transmitted between your device and our servers. Personal data at rest is stored using industry-standard encryption and access controls. Your account password is stored in an encrypted format. We strongly recommend enabling two-factor authentication on your account and using a unique password that you do not use on other platforms. pk360 staff will never ask for your password via email or chat.

You can set deposit limits, loss limits and session time limits directly from your Account Settings under the Responsible Gambling section. Choose a daily, weekly or monthly limit in PKR and confirm. Reductions take effect immediately. Increases to existing limits require a cooling-off period before they activate — this is intentional, to prevent impulsive decisions during a session. Setting limits before your first play session is one of the most effective responsible gambling practices. Read more on our Responsible Gambling page.

Self-exclusion allows you to close your pk360 account for a set period — minimum 30 days — or permanently, if gambling has become a problem. You can request self-exclusion via Account Settings or by contacting support at [email protected] (plain text — not a link) with 'Self-Exclusion Request' in the subject line. Once processed, self-exclusion cannot be reversed during the exclusion period. During the exclusion, you will not be able to log in, deposit or place bets.

pk360 does not hold a Pakistan gambling license and does not claim that online gambling is legally permitted or government-approved in Pakistan. The Prevention of Gambling Act, 1977 and applicable provincial regulations restrict gambling activities in Pakistan. The legal status of online gambling for Pakistani residents involves complex jurisdictional questions. Users are solely responsible for determining whether their use of pk360 complies with local law. This is not legal advice.

You can reach the pk360 support team by email at [email protected] — please note this is a plain text address and not a clickable link. Support is available in English, with Urdu-language assistance available on request. For urgent matters such as account security or self-exclusion requests, please include a clear subject line describing the issue. We aim to acknowledge all support requests promptly and to provide a substantive response within 24 hours for standard queries.